Facebook Pixel

Shipping and Returns

Orders received by 10am will be dispatched the same day.* If upgrades to hardware or software are requested, please allow an additional 24 hours. 

 

UK and Ireland

Deliveries to UK & Ireland* are free of charge and will be delivered within two working days of dispatch.

* Exclusions: Scottish Islands. Areas within the Scottish Highlands will take 2-3 days longer from dispatch date.
Please email sales@refreshedbyus.com for a carriage quotation for these territories.

Next working day* delivery is available (fee displayed at checkout). Orders made before 10am will be delivered on the next working day* (Monday – Friday) Exclusions: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands. 

* During busy periods, it may take up to an additional day handling for orders to be processed and dispatched. We will notify customers if this is the case. 

* Due to the new COVID-19 restrictions in Northern Ireland, our warehouse team will be operating on a split shift Monday – Friday. We are closed Saturday and Sunday. If you receive a shipment email in the evening after 5pm, the parcel will not be collected until the following business day by DPD.

* We no longer ship to the Channel Islands, Isle of Wight, Isle of Man and the Scilly Isles.

 

Europe

Deliveries to European countries** are charged at the rates below (this will be converted to Euro at checkout). Deliveries to European countries will usually take 5-7 working days from the date of dispatch. We deliver to the following mainland European countries: Austria, Belgium, Czech Rep, Denmark, Estonia, France, Germany, Hungary, Italy, Latvia, Luxembourg, Netherlands, Poland, Spain, Sweden.

** Exclusions: Off-shore islands. Please email sales@refreshedbyus.com for a carriage quotation to these territories.

Value of Cart (GBP) Delivery Cost
£0 - £249 £25
£250 - £499 £35
£500 - £999 £60
£1,000 - £1,999 £110
£2000 - £4,999 £245
Over £5,000 £375

Courier

Deliveries to Ireland (North & South), UK and mainland Europe are completed by DPD. A tracking number will be issued and the item can be tracked at www.dpd.ie.

All deliveries will require your signature. If there's no-one available at the delivery address, a re-delivery will be attempted. In the event that this is not successful, the goods are returned to us by the courier. An additional fee would be levied to arrange a further delivery.

 

Returns

If you are not completely satisfied with your item, you may return it to us within 14 days of receipt of the goods for an exchange or a refund.

In order to return your item:

  1. • Please email sales@refreshedbyus.com to receive a Returns Authorisation (RA).
  2. • Ensure your item is in its original packaging with any warranty labels and other relevant documents enclosed.
  3. • Write the Returns Authorisation (RA) Number on the outside of the package.
  4. •Return* your item to:
  5. RefreshedByUs.com
    Unit 3 Mallusk View
    Newtownabbey
    BT36 4FR
    Northern Ireland

* We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery.

Returns will take approximately one to two working days to process once the goods have arrived.